Acceptance of Terms
By accessing or using the website at ncwaterdamagepros.pages.dev (the "Site"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of the Site immediately. These terms apply to all visitors, users, and others who access or use our services. We reserve the right to refuse service to anyone for any reason at any time.
Your continued use of the Site following the posting of any changes to these terms constitutes acceptance of those changes. We encourage you to review this page periodically to stay informed about our current terms and conditions.
Services Provided
North Carolina Water Damage Pros provides water damage restoration, mitigation, and related emergency services to residential and commercial properties throughout North Carolina. The specific services we offer include water extraction, structural drying, dehumidification, mold remediation, and damage assessment.
All services are performed according to industry standards established by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) where applicable. Service availability may vary based on location, weather conditions, demand, and other factors beyond our control. We make reasonable efforts to respond to emergency service requests promptly, but we do not guarantee specific response times.
Scope of work, pricing, and timelines for any restoration project will be detailed in a separate written agreement or estimate provided before work begins. The information on this Site is for general informational purposes only and does not constitute a binding offer to perform services.
Phone Calls and Estimates
When you contact North Carolina Water Damage Pros by phone, you consent to receive return calls and text messages related to your service inquiry. Standard message and data rates may apply. You may opt out of text communications at any time by replying STOP.
Initial estimates provided via phone or through our Site are preliminary assessments based on information you provide. These estimates are not guaranteed and are subject to change upon physical inspection of the property. A detailed, written estimate will be provided after an on-site evaluation. We are not obligated to honor any verbal estimate that differs from our final written proposal.
We do not charge for initial damage assessments in most service areas; however, complex commercial evaluations or properties requiring specialized equipment may incur an assessment fee, which will be disclosed in advance.
Independent Contractors
North Carolina Water Damage Pros may engage independent contractors, subcontractors, or specialized third-party service providers to perform certain aspects of restoration work. All contractors working under our direction are required to maintain appropriate licensing and insurance coverage as required by North Carolina law.
While we carefully select and oversee our network of service providers, North Carolina Water Damage Pros is not liable for the actions of independent contractors except to the extent of our negligence in selecting or supervising them. Any disputes between you and an independent contractor should be addressed directly with that party, though we will make reasonable efforts to facilitate resolution.
Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, service descriptions, and the underlying software, is the property of North Carolina Water Damage Pros or its content suppliers and is protected by United States and international copyright and trademark laws.
You may view, download, and print content from this Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our prior written consent. Unauthorized use of any materials may violate copyright, trademark, and other applicable laws.
Limitation of Liability
To the fullest extent permitted by applicable law, North Carolina Water Damage Pros and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or property damage, arising out of or in connection with your use of the Site or our services.
Our total liability for any claim arising from or related to these terms or our services shall not exceed the amount you paid to North Carolina Water Damage Pros for the specific services giving rise to the claim, or one thousand dollars ($1,000.00), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
Disclaimers
The Site and all information, content, materials, and services available through it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. North Carolina Water Damage Pros expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We make no representations about the accuracy, reliability, completeness, or timeliness of content on the Site. Any reliance on information provided through the Site is at your own risk.
Restoration outcomes depend on numerous variables including the extent of damage, building materials, response time, and environmental conditions. We do not guarantee complete restoration of all damaged property or prevention of secondary damage such as mold growth.
Governing Law
These Terms of Service and any disputes arising from or relating to your use of the Site or our services shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.
Any legal action or proceeding arising under these terms shall be brought exclusively in the state or federal courts located in Wake County, North Carolina. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to such jurisdiction or venue.
Changes to These Terms
We reserve the right to modify or replace these Terms of Service at any time in our sole discretion. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes acceptance of the revised terms.
Material changes to these terms will be noted with an updated effective date at the top of this page. We encourage you to review this page regularly. If you do not agree to the modified terms, you must discontinue use of the Site and our services.
Contact Information
If you have any questions, concerns, or comments about these Terms of Service, please contact us using the information provided on our Site. We will make reasonable efforts to address your inquiry in a timely manner.
For urgent service requests, please call our emergency line directly. For non-urgent matters or written correspondence, you may reach us through the contact methods listed on ncwaterdamagepros.pages.dev.
These Terms of Service were last updated and became effective as of the date posted on this page.