Information We Collect
North Carolina Water Damage Pros collects information that helps us respond to your water damage emergencies and provide restoration services. The information we gather falls into two categories: information you voluntarily provide and information collected automatically when you visit our website.
When you contact us through our website, by phone, or through our online forms, we may collect your name, phone number, email address, property address, and details about your water damage situation. This information is necessary for us to assess your needs, dispatch our restoration team, and communicate with you throughout the service process. If you choose to provide additional details about your insurance coverage or property specifications, we collect and store that information as well.
Automatically collected information includes your IP address, browser type, operating system, the pages you visit on our site, the time and date of your visit, and the referring website or search terms that brought you to us. This technical data helps us understand how visitors use our website and improve our online services.
How We Use Your Information
We use the information we collect solely for the purpose of providing water damage restoration services and supporting our business operations. Specifically, we use your information to respond to service requests, schedule appointments, dispatch emergency crews, communicate about project status, process payments, and follow up after service completion to ensure your satisfaction.
Your contact information allows us to reach you quickly during emergencies, which is critical in water damage situations where rapid response prevents further property damage and mold growth. We may also use your information to send service reminders, maintenance recommendations, or promotional communications about our restoration services, though you may opt out of marketing messages at any time.
We do not sell your personal information to third parties for marketing purposes. We do not use your information for purposes unrelated to water damage restoration without obtaining your explicit consent.
Phone Call Handling
When you call North Carolina Water Damage Pros, your call may be recorded for quality assurance, training, and documentation purposes. Call recordings help us ensure that our team provides accurate information, appropriate service recommendations, and professional customer care during what is often a stressful emergency situation.
We collect the phone number from which you call, the date and time of your call, and the content of our conversation. This information is stored securely and accessed only by authorized personnel who need it to coordinate your service. If you prefer that your call not be recorded, please inform our representative at the beginning of the call, and we will accommodate your request to the extent permitted by law.
We may retain call records for a period necessary to resolve any disputes, comply with legal obligations, or improve our services, typically not exceeding two years unless a longer retention period is required.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us recognize returning visitors, remember your preferences, and understand how users interact with our site.
We use analytics services, including Google Analytics, to examine website traffic patterns, identify popular content, and diagnose technical problems. These analytics tools collect aggregate data about visitor behavior and do not identify you personally. You can configure your browser to reject cookies or alert you when cookies are being sent; however, some features of our website may not function properly without cookies enabled.
We do not use cookies to track your activity across other websites or build profiles for unrelated advertising purposes.
Third-Party Services
North Carolina Water Damage Pros works with select third-party service providers who assist us in operating our business and serving our customers. These may include payment processors, insurance claim management platforms, customer relationship management systems, and cloud storage providers. We share your information with these providers only to the extent necessary for them to perform their specific functions on our behalf.
We require all third-party service providers to maintain appropriate security measures and to use your personal information only for the purposes we specify. We do not authorize these providers to use your information for their own marketing purposes or to share it with additional parties.
In certain circumstances, we may be required to disclose information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, property, or safety.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, access controls for our systems, secure storage environments, and regular security assessments.
Despite our efforts, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use caution when transmitting sensitive information through any electronic channel. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
Your Choices
You have several options regarding the personal information we maintain about you. You may request access to the information we have collected about you, ask us to correct inaccurate information, or request deletion of your information subject to our legal obligations and legitimate business needs.
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions included in such messages or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send you transactional messages related to services you have requested or received.
Children's Privacy
Our services are not directed to individuals under the age of eighteen, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered information from a child without appropriate parental consent, we will take prompt steps to delete that information. If you believe we may have collected information from a minor, please contact us so we can address the situation appropriately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will revise the effective date at the top of this page and may provide additional notice through our website or by other means. We encourage you to review this policy each time you visit our site or provide information to us, as your continued use of our services following any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact North Carolina Water Damage Pros through our website at ncwaterdamagepros.pages.dev or by calling our customer service line. We are committed to addressing your inquiries promptly and transparently.